Indian City Becoming a Star Player during CoVid-19
Debasmita Das
The most powerful way to do this is to give people the opportunity to experiment and solve problems that really matter. These problems won’t be the same for every team or organization. They may not even be easy to identify at first.
Bhopal launched the cloud based Integrated Command and Control Centre (ICCC), in May 2018, for seven smart cities in the state – Bhopal, Indore, Ujjain, Gwalior, Jabalpur, Satna, and Sagar. It acted as a nerve centre for monitoring and delivering citizen services. It has now been converted into a smart centre for managing the COVID-19 pandemic.
As soon as the lockdown was announced, an in-principle decision was taken to convert the Bhopal smart city integrated command and control centre (ICCC) into a war room. It acted as a data centre, which housed the important decision makers from where the decisions were taken and disseminated across the state. The data from all the cities from MP is being pooled in the war room. The strategy was to not work in isolation but in unison. All the nodal officers, Chief Medical and Health Officer, food supplies, media cell, etc. sit in the same location in the war room. All the important state ministries, civic administration, police establishment are working as one team. “We proposed the state Government to convert the Bhopal ICCC into a data centre to consolidate all COVID-19 related information coming from across Madhya Pradesh. It will also house a call centre staffed with personnel to route the calls from the citizens to the respective departments. This is the first of its kind initiative in India, where the smart city CCC has been converted into a war room to manage the COVID-19 crises” says Yogesh Khakre, Company Secretary and COO, B-NeST Incubation Centre, Bhopal Smart City Development Corporation Limited.
The call centre staff were originally working for various city and state level services including the Integrated Traffic Management System (ITMS). They are now trained and repurposed for the call centre operations. Special Operating procedures were prepared for the staff on the kind of questions to be asked for effective query redressed. Following the guidelines from World Health Organisation (WHO) and Ministry of Health and Family Welfare (MoHFW). As soon as the call is received from a citizen complaining of COVID-19 like symptoms, the necessary Rapid Response Team (RRT), consisting of the medical staff was authorised to collect the data and get the samples and testing done. The doctors were empanelled to check the reports and also guide the citizens on the precautionary measures to be taken in either of the scenarios – whether they test positive or negative for COVID-19. The positive cases are admitted to the Bhopal Memorial Hospital & Research Centre (BMHRC). All the protocols to be followed while handling the positive cases when being taken to the hospital; the protocol for the ambulance staff, etc. was also properly explained.
“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
AirCrews Aviation Pvt Ltd
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Debasmita Das
The most powerful way to do this is to give people the opportunity to experiment and solve problems that really matter. These problems won’t be the same for every team or organization. They may not even be easy to identify at first.
Bhopal launched the cloud based Integrated Command and Control Centre (ICCC), in May 2018, for seven smart cities in the state – Bhopal, Indore, Ujjain, Gwalior, Jabalpur, Satna, and Sagar. It acted as a nerve centre for monitoring and delivering citizen services. It has now been converted into a smart centre for managing the COVID-19 pandemic.
As soon as the lockdown was announced, an in-principle decision was taken to convert the Bhopal smart city integrated command and control centre (ICCC) into a war room. It acted as a data centre, which housed the important decision makers from where the decisions were taken and disseminated across the state. The data from all the cities from MP is being pooled in the war room. The strategy was to not work in isolation but in unison. All the nodal officers, Chief Medical and Health Officer, food supplies, media cell, etc. sit in the same location in the war room. All the important state ministries, civic administration, police establishment are working as one team. “We proposed the state Government to convert the Bhopal ICCC into a data centre to consolidate all COVID-19 related information coming from across Madhya Pradesh. It will also house a call centre staffed with personnel to route the calls from the citizens to the respective departments. This is the first of its kind initiative in India, where the smart city CCC has been converted into a war room to manage the COVID-19 crises” says Yogesh Khakre, Company Secretary and COO, B-NeST Incubation Centre, Bhopal Smart City Development Corporation Limited.
The call centre staff were originally working for various city and state level services including the Integrated Traffic Management System (ITMS). They are now trained and repurposed for the call centre operations. Special Operating procedures were prepared for the staff on the kind of questions to be asked for effective query redressed. Following the guidelines from World Health Organisation (WHO) and Ministry of Health and Family Welfare (MoHFW). As soon as the call is received from a citizen complaining of COVID-19 like symptoms, the necessary Rapid Response Team (RRT), consisting of the medical staff was authorised to collect the data and get the samples and testing done. The doctors were empanelled to check the reports and also guide the citizens on the precautionary measures to be taken in either of the scenarios – whether they test positive or negative for COVID-19. The positive cases are admitted to the Bhopal Memorial Hospital & Research Centre (BMHRC). All the protocols to be followed while handling the positive cases when being taken to the hospital; the protocol for the ambulance staff, etc. was also properly explained.
“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
Debasmita Das [MBA HR]
Manager HRAirCrews Aviation Pvt Ltd
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Debasmita.Das@aircrewsaviation.com
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