Role of HR in Aviation in the future
According to the IATA Aviation HR Report, the aviation industry is facing significant trends that are going to redefine the way the sector functions in terms of talent and people.
Primarily, experts expect that there is going to be significant growth in jobs and the demand for talent is going to be high in ground operations, customer service, and cabin crew. Even though the demand for jobs would be high, finding the right talent would prove to be a major challenge. About 48 percent of the HR leaders surveyed for the report highlighted that the aviation industry is facing a recruitment challenge when it comes to the availability of applicants with the right skill levels and qualifications and the salary demands of new applicants.
Since recruitment is a major challenge, so is retention of highly-skilled top talent. Upskilling the existing talent is going to become crucial in the coming years.
However, the quality of the training initiatives needs to improve tremendously as only 28 percent of HR professionals say that current training is very effective. Thus, in this digital age, it has become crucial for aviation industry’s leading companies to identify a robust network of external learning partners to improve the training efficacy. Basic digital skills have become a must-have in the market and customer service skills are a priority--especially in the aviation industry. It is precisely why HR leaders will be bringing these skills to the forefront of their priority list.
Even though there is a fear that most jobs will become automated and replaced by bots, the truth of the matter is that the aviation industry still continues to be a people-focused sector. Technology might transform the customer experience at the airport, however, the human interaction with the ground staff at the check-in and gate agents will continue to remain an essential piece of the process of seamlessly delivering an enjoyable experience throughout the entire passenger journey.
The aviation industry is likely to see a growth in the number of jobs in the ground operations, customer service, and cabin crew department. From aircraft and avionics equipment mechanics and technicians to air traffic controllers, to airline and commercial pilots, to aerospace engineers and flight attendants, the aviation sector has a variety of jobs that are counted as some of the highest-paid jobs.
Asst Manager HR
AirCrews Aviation Pvt Ltd
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